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Policies & Legal

Policies & Legal

Shipping Policy

Shipping Policy

All Canadian orders from forbiddenbike.com will ship from our headquarters in Cumberland, BC.

Most items are available to ship within 10 business days, unless otherwise noted. Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit card information).
We process, ship, and deliver orders on business days only. We do not offer shipping or delivery on Saturday, Sunday, or holidays.

If your order includes several items, we may ship them in separate packages and they may not arrive together in one delivery.
If your order has not arrived in the typical delivery time listed above and you cannot track your order please contact us at contact@forbiddenbike.com

Complete Bike Setup
Forbidden complete bikes are shipped 90% assembled and require some technical knowledge as well as mechanical skills in order to properly and safely assemble. We’ve created a manual to help walk you through the steps required to get your new bike up and running.

Tracking Your Order
We will send you a shipping confirmation email when all or part of your order is shipped. It will include a tracking number for the relevant delivery service. A separate email will be sent for each shipment.

Changes
Once we have processed an order we are not able to add to the order or change the shipping options, address, etc.

Canada
Please refer to the individual order shipping costs calculated at checkout based on location within Canada.

Frames/bikes ship via FedEx, Loomis Express, Canpar, or Purolator depending on current shipping rates.

Apparel, accessories and spare parts are shipped via Canada Post.